Total Tools Returns Policy
Total Tools Online Order Returns Policy
30 Day Returns Exclusions
Special order products are not covered by the 30 day returns policy. Items which need to be backordered from a supplier can not be returned for change of mind. This does not effect a customers right to return under consumer guarantees.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Total Tools cannot provide a refund, exchange or repair.
Total Tools require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Damaged in Transit
Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking then please contact the store that fulfilled your order as soon as possible. Store contact details can be found on your order confirmation email. They will then arrange for the goods to be collected and a refund or replacement item sent out to you. Alternatively please take the items to your nearest store where they will be able to help you.
Not as Advertised/Incorrect Item
If your order arrives and it’s not what you ordered, please contact either the store the order came from or on the online support team at firstname.lastname@example.org
Please contact the store that fulfilled your order. Store contact details can be found on your order confirmation email. The store will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replace. Some manufacturers require us to send fault items to them for assessment before we can give you a replacement.
Change of Mind
Changed your mind? Don’t worry. You’ve got 30 days to get your order back to the store it was sent from and provided its un-used we’ll give you a refund minus the costs of any shipping.
A copy of your in store purchase receipt or online order confirmation email is required for any return. If returning your product to store please ensure you take a copy with you.