Total Tools Online Order Returns Policy
PROOF OF PURCHASE
Before returning or exchanging a product, Total Tools requires proof of purchase identifying the date, price, store and product/s purchased.
If you do not have one or more of these details, we will attempt to locate them in our system.
CHANGE OF MIND
If you have simply changed your mind, Total Tools will exchange unused products returned within 30 days that are in original/resaleable condition. “Change of mind” does not apply to sale or promotional items, spare parts, “special order” products or products not usually stocked.
Total Tools will handle faulty products in accordance with the consumer guarantees in the Australian Consumer Law (ACL), including by following any express manufacturer’s warranty you received with the product.
If your product needs to be externally assessed, we will advise you of this and any associated fee, which isn’t payable if the product is not of acceptable quality or otherwise doesn’t comply with the ACL.
If the fault is minor, we will repair or replace the item within a reasonable time.
If the fault is major, you may choose between a refund, replacement or repair.
If the product is not faulty, or the fault is caused by misuse or abnormal use, Total Tools has no obligation to provide a refund, replacement or repair.
DELIVERIES AND ONLINE ORDERS
Please do not sign for delivery of products that are obviously damaged. If damage is only found upon unpacking, or there is an error in your order, please contact the store who fulfilled your order as soon as possible for assistance, or email the online support team at firstname.lastname@example.org