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Delivery

Delivery Information

Collect in store or Delivery?

You can opt to have your order delivered or, if you prefer not to pay for delivery, you can collect it from a convenient store that has the required stock available. When you place an item in your basket you will be asked to select either delivery or collect in store. If you opt for delivery the delivery charge will then be added to your basket. If you opt for collect in store you will then be asked to select which store you would like to collect from. The options you choose can also be changed in the final stage of the checkout process should you wish to change your mind.

Authority To Leave

If you want to have your order left at your address even if you are not home you can select the Authority To Leave option during check out. If you select this option;

  • You are accepting responsibility for delivery for the item once it leaves the Total Tools store
  • Total Tools assumes a delivery has been made if the courier reports that the item has been delivered
  • Non-delivery claims by customers will not be accepted if the courier firm confirms delivery has been made

Delivery Charges

Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service. We do not use Australia Post.

Delivery Locations

Total Tools can deliver anywhere in Australia. Unfortunately international delivery is currently not available. We are also unable to deliver to PO boxes or parcel lockers.

Estimated Order Timeframes

If you opted to collect in store you will receive an email to inform you when your goods are ready for collection.

If you opted for delivery, you will receive an email when the goods have been despatched to the couriers with details so you can track our order.

We aim to despatch all orders within 1-2 working days. In the unusual event of a delay to the despatch of your order you will be contacted at the earliest opportunity. Once the order has been despatched the estimated delivery time is as follows:

  • Metro (Excludes Hobart Metro) 1-2 days
  • Hobart Metro 3-4 days
  • Regional Areas 3-4 days
  • Remote Areas 6-9 days

Please note that these delivery timeframes are estimates and are not guaranteed.

Delivery Tracking

You can track your parcel by going to https://www.temando.com/education/track-your-item and inputting your tracking number which is displayed on your despatch email. Proof of delivery (POD) is available on request.

Should you have any questions about your order once it has been despatched please contact the store who fulfilled your order. The store details can be found on your despatch email.

Receiving your order

Courier deliveries occur Monday - Friday between 9am-6pm. Unfortunately we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.

Deliveries that require a forklift or loading dock

If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements. Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded.