Collect in store or Delivery?
You can opt to have your order delivered or, if you prefer not to pay for delivery, you can collect it from a convenient store that has the required stock available. After you receive your 'ready to collect' email, you'll need to bring your driving licence or other government issued photo ID to the store, and if you paid by credit card, the credit card used to make the purchase. The name on licence must match the name on the card and the name on the order. The store may take a copy of your driving licence, this is to help prevent credit card fraud and will be kept tempoarily. After a short period it will be destroyed.
Most products are included in free delivery, however some are excluded. This includes items under $99 and those which are large & heavy items, or items classed as dangerous goods. Some of these items will incur a delivery fee and some may not be avaliable for delivery at all. Remote areas are excluded from free shipping, you will be contacted prior to delivery to confirm shipping charges if necessary. Total Tools reserve the right to change or withdraw free delivery at any time.
Authority To Leave
If you want to have your order left at your address even if you are not home you can select the Authority To Leave option during check out. If you select this option;
- You are accepting responsibility for delivery for the item once it leaves the Total Tools store
- Total Tools assumes a delivery has been made if the courier reports that the item has been delivered
- Non-delivery claims by customers will not be accepted if the courier firm confirms delivery has been made
Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service. We do not use Australia Post.
Total Tools can deliver anywhere in Australia. Unfortunately international delivery is currently not available. We are also unable to deliver to PO boxes or parcel lockers.
Estimated Order Timeframes
If you opted to collect in store you will receive an email to inform you when your goods are ready for collection.
If you opted for delivery, you will receive an email when the goods have been despatched to the couriers with details so you can track our order.
We aim to despatch all orders within 1-2 working days. In the unusual event of a delay to the despatch of your order you will be contacted at the earliest opportunity. Once the order has been despatched the estimated delivery time is as follows:
- Metro (Excludes Hobart Metro) 1-2 days
- Hobart Metro 3-4 days
- Regional Areas 3-4 days
- Remote Areas 6-9 days
Please note that these delivery timeframes are estimates and are not guaranteed.
You can track your parcel by going to https://www.temando.com/education/track-your-item and inputting your tracking number which is displayed on your despatch email. Proof of delivery (POD) is available on request.
Should you have any questions about your order once it has been despatched please contact the store who fulfilled your order. The store details can be found on your despatch email.
Receiving your order
Courier deliveries occur Monday - Friday between 9am-6pm. Unfortunately we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.
Deliveries that require a forklift or loading dock
If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements. Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded.