Terms & Conditions

Physical Gift Cards and eGift Cards are redeemable in any participating Total Tools store via eftpos and online.  Not to be redeemed as cash or used to pay store credit accounts.

Gift Cards are not reloadable and non-refundable.  Treat this Gift Card like cash as lost or stolen cards will not be replaced or returned.

Total Tools accepts no responsibility for the loss, theft or destruction of this Gift Card. It is up to the cardholder to use the full value within the validity period.  No change will be given.
Total Tools gift cards are only redeemable in Total Tools stores and on the Total Tools website.

eGift card purchases do not incur a delivery fee. Please be advised that the eGift Cards are not activated until 24 hours after purchase and cannot be used until this point. You may be asked to provide additional verification before your gift card is activated.


All gift cards purchased on or after 31 March 2022 will expire 36 months from the date of issue. Gift cards issued prior to this date have a 2 year expiry. Following the expiry, any unused amount will not be refunded and the gift card will be voided.

Please contact our Customer Service on 1300 409 245 during business hours or email giftcards@metcash.com if you require additional information.