Promotional Terms & Conditions

All promotional activity and offers excludes Festool, Fein & Gift Cards.

CATALOGUE TERMS AND CONDITIONS

All prices include GST. Prices and specifications are subject to change under our Price Guarantee Policy without notice. All prices are correct at time of printing. Free item offers are only valid when the product associated with the free item is purchased. Accessories are not included unless stated. Not all products are available at all stores. This publication is copyright. Images for illustrative purposes only.

Other than for the purposes and subject to the conditions prescribed under the Copyright Act, no part of it may in any form or by any means be reproduced, displayed or transmitted without prior written authority of Total Tools Industrial Pty Ltd. E&OE. While stocks last.

Bonus Insider Point offers valid for Insider Rewards Members who purchase an eligible product on promotion during catalogue sale dates only. Cannot be used in conjunction with any other offer. Only single product redemption of Bonus Point offer per transaction. Terms and Condition apply.


Spend and Get Outdoors | FULL TERMS AND CONDITIONS

By registering for this redemption offer, you agree to the terms of use of our website and this promotion, which are set out in these terms and conditions and in the links referred to below (together the Terms of Use). The Terms of Use include our disclaimer and indemnity (https://www.totaltools.com.au/terms-conditions) and our privacy policy (https://www.totaltools.com.au/privacy-policy) and any other terms or conditions expressly referred to in relation to the redemption offer.

We may change the Terms of Use at our discretion and without notice. A version of the current Terms of Use will always be available on this website. By continuing to use our website, you accept the Terms of Use and any changes as they apply from time to time.

 

PROMOTER

This redemption is run by Total Tools Importing Pty Ltd of 20 Thackray Road, Port Melbourne VIC 3207 (Promoter).

A reference in our online terms and conditions to Total Tools Online will be constructed in these Terms of Use and apply as a reference to the Promoter.

 

ELIGIBLE CLAIMANT

The redemption is only open to eligible claimants. An ‘eligible claimant’ is a person who:

  • is either an Australian citizen or resident;
  • submits a complete registration for this redemption offer in accordance with these Terms of Use;
  • does not in any way tamper with, hinder or make unauthorised modifications to the redemption and/or the registration process for redemption; and
  • Spends $999 or more storewide at an authorised Total Tools retailer or the Total Tools Online website within Australia only on ‘applicable products’.

REDEMPTION AND PROMOTION PERIODS

The redemption offer period commences on Friday 15th of March 2024 and closes on the Saturday 16th March 2024. Entries for the promotion for eligible products purchased during the redemption offer period will be accepted online until 11:59pm, Saturday 30th March 2024.

 

REDEMPTION OFFER

While stocks last.  Redemptions can only be registered and claimed electronically through the dedicated Redemption page www.totaltools.com.au/redeem

Offer is:

  • Spend $999 or more storewide* and get your choice of free Kings Delux Single Mattress Swag valued at $169 OR Kings 2.5x2.5 awning valued at $149
  • Spend $1999 or more storewide* and get free Weber Q2000 LP Titanium BBQ valued at $589

Maximum 1 claim per person. Kings Swag and Awning capped at 805 redemptions each.  Weber BBQ capped at 390 redemptions.

Total Tools reserves the right to substitute the redemption offer due to unforeseen circumstances. In the event of a substitution Total Tools will endeavor to substitute the offer with a near or like offer.

 

APPLICABLE PRODUCTS

The redemption offer applies to all products purchased in the redemption offer period and which are purchased from a Total Tools retailer or the Total Tools Online website within Australia.

*Festool & Fein are excluded from this promotion.

A valid redemption submission requires the purchaser to provide personal contact information, including full name, contact phone number, email address, postal and (if different) delivery addresses as well as the details of the Total Tools product purchased, store purchased from, product serial number, and a legible copy of proof of purchase (store product receipt or online tax invoice). If any redemption submission omits any of the information required or fails to provide true and correct information, it will be deemed invalid.

EXCLUDED PRODUCTS

This redemption offer does not apply to any Festool and Fein products. Any items subject to a competitor price match are excluded from the redemption offer.

HOW TO REDEEM

  • Register your details and the Eligible Product purchase online at totaltools.com.au/redeem
  • Fill out the online application form;
  • Upload your receipt as proof of purchase for verification;
  • Submit your form to proceed;
  • Your application will then be verified by the Promoter (allow 5 days);
  • You will be notified via email once your redemption application has been assessed;

REDEMPTION PICK-UP

If your redemption is approved, the redeemable product will be sent directly to your nominated Total Tools store within 6-8 weeks from when you receive approval.  You will need to pick this item up.  You will receive an email once your redemption item is ready for collection.

GENERAL

No responsibility will be accepted for late, lost, incomplete or misdirected redemption submissions.

The Promoter may require further information regarding the circumstances of the product purchase from you as part of the redemption verification process. Failure to provide further information to the Promoter when requested may result in an invalid entry at the Promoter’s discretion.

Entries must be submitted online and in the correct form provided as per the Terms of Use and will not be accepted by the Promoter in any other form.

Redemption items cannot be returned, are not transferable or exchangeable and cannot be taken as cash.

The Promoter reserves the right, at any time, to verify or reject a redemption submission and claimant (including an eligible claimant’s identity and place of residence) and to disqualify any claimant who submits a registration that is not in accordance with these Terms of Use or tampers with the registration process. Errors and omissions in a claimant’s entry may be rejected or accepted at the Promoter’s discretion.

Any fraudulent or misrepresented information supplied by a claimant disqualifies their claim (s) and registration.

The Promoter reserves the right to change, suspend or cancel the redemption offer, including without limitation, the right to substitute Total Tools vouchers equivalent to the value of the redemption item, at any time without notice.

The Promoter reserves the right to disqualify any individual who it has reason to believe has breached any of the Terms of Use or engaged in any unlawful or other improper conduct that is calculated to jeopardise the fair and proper conduct of the promotion.

LIABILITY

Nothing in these Terms of Use limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, or any other implied warranties that are incapable of being excluded.

PERSONAL INFORMATION

The Promoter collects personal information of claimants in order to conduct the redemption promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, and prize suppliers and, as required, to Australian regulatory authorities. Entry requires this information provided to be valid. The Promoter may use this information for promotional, marketing, publicity, research and profiling purposes. This includes but is not limited to, sending electronic messages or telephoning the claimant. The claimant may opt out of receiving these messages at any time. All entry information becomes the property of the Promoter.

CONTACT US

For any enquiries regarding your redemption, please contact us at https://help.totaltools.com.au/hc/en-au/requests/new

Tool Flash Sale

Offer valid for 1 day only – Thursday 29th February 2024. Available to Insider Rewards Members only. Bonus points awarded as Insider Points and loaded directly to the Member account. To qualify for Bonus Points in this promotion, you must spend at least $250 or more on qualifying products in a single transaction after any discounts, gift cards, donations or Insider Rewards Points redemptions have been applied.

Bonus Points expire 12 months from date of issue. Offer excludes all spend on Festool & Fein products and cannot be redeemed on gift cards, Festool or Fein. Offer cannot be used in conjunction with any other offer including any existing bonus Insider Rewards Point offers or Insider Bonus Bucks Promotion. This offer may not apply to some catalogue lines, clearance lines & products already marked down. Offer excludes spend on special orders and account customer orders. Offer cannot be used on new or existing laybys. Any transactions made in the period before the promotional period will not receive offer.

Bonus Insider Rewards Points can’t be applied to an order after the order has been placed. Any refund will forfeit all Bonus Insider Rewards Points as part of the refunded transaction. Standard Insider Rewards Program Terms and Conditions apply - www.totattools.com.au/insider-rewards.


Spend Level listed below,

  • Spend 250 & Get $50 Bonus Points*
  • Spend 500 & Get 100 Bonus Points*
  • Spend 1000 & Get $200 Bonus Points*
  • Spend 1500 & Get $300 Bonus Points*
  • Spend 2000 & Get $400 Bonus Points*
  • Spend 2500 & Get $500 Bonus Points*
  • Spend 3000 & Get $600 Bonus Points*
  • Spend 3500 & Get $700 Bonus Points*
  • Spend 4000 & Get $800 Bonus Points*
  • Spend 5000 & Get $1000 Bonus Points*

Customer Feedback Promotion

 

  1. Information on how to enter and the prizes form part of these Terms and Conditions. Participation in the Total Tools Customer Feedback Competition ("Competition") is deemed acceptance of these Terms and Conditions.

 

Promoter

  1. The promoter is Total Tools Holdings Pty Ltd ABN 57 138 595 525, 20 Thackray Road, Port Melbourne VIC 3163

 

Competition Period

  1. The period of this Competition begins at 12:00:00am (AEDT) on 1st Jan 2024 and ends at 11:59:59pm (AEDT) on 31st December 2024. (“Competition Period”).

 

Eligibility to Enter

  1. Entry is only open to Australian residents aged 18 years and over who are current and former customers of Total Tools who have received a promotional SMS or Email from the Promoter.
  1. Employees (and their Immediate Family Members) of the Promoter or Total Tools, or any related body corporate of the Promoter or Total Tools, as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

 

How to Enter

  1. To enter the Competition, an eligible entrant must complete one of the following mechanics during the Promotional Period:
  • SMS Entry: (i) click on the link provided in the SMS they receive from the promoter to be directed to the promotional landing page; and (ii) input the requested personal details and answer all the questions in the survey as prompted and submit the fully completed survey.
  • Email Entry: (i) click on the link provided in the email they receive from the promoter to be directed to the promotional landing page; and (ii) input the requested personal details and answer all the questions in the survey as prompted and submit the fully completed survey.
  1. For the sake of clarity, the entrant will be the person whose name is registered on the Total Tools account relevant to the mobile phone number submitted on entry (for SMS Entry) or the email address (for Email entry).
  1. Only one (1) entry permitted per feedback request.

 

Prize Draw

  1. Entries open and close for the draw on the dates and times specified in the table below. The prize draw will be conducted by Feedback ASAP Pty Ltd, St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004 at 12noon on the dates specified in the table below.

Prize Draw

Entries Open

Entries Close

Draw Date

1

12:00:00am (AEDT) 1 Jan 2024

11:59:59pm (AEST) on 30 Jun 2024

 

15 Jul 2024

2

12:00:00am (AEST) 1 Jul 2024

11:59:59pm (AEDT) on 31 Dec 2024

 

 15 Jan 2025

  1. The winner of the prize draw will be notified by telephone and SMS within two (2) days of the draw. If the winner is in the ACT they will be contacted by mail. Each winner’s name will be published on totaltools.com.au within 7 days of the relevant draw.

 

Prize

  1. The first valid entry drawn in the prize draw will win a $1,000 Total Tools e-Gift Card.
  1. The Total Tools e-Gift Card will be emailed to the winner and is valid for 36 months from the date of issue. The gift card is subject to its terms of issue. Refer to the terms at totaltools.com.au/gift-card-terms-and-conditions
  1. Any ancillary costs associated with redeeming the Total Tools e-Gift Card are not included. Any unused balance of the Total Tools e-Gift Card will not be awarded as cash. Redemption of the Total Tools e-Gift Card is subject to any terms and conditions of the issuer including those specified on the Total Tools e-Gift Card.

 

Unclaimed Prize Draw

  1. If the prize is unclaimed after three calendar months of the original prize draw, there will be a redraw, subject to any directions from any regulatory authority. The unclaimed prize draw will be conducted at the same time and place as the original draws on: 15 Oct 2024 and 15 April 2025
  1. The winner of an unclaimed prize draw will be notified by telephone and SMS within two (2) days of the draw. If the winner is in the ACT they will be contacted by mail. The winner's name will be published on www.totaltools.com.au within 7 days of the prize draw.

 

General

  1. This is not a game of skill. The single prize winner from the Prize Draw Period will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process.
  1. Incomplete entries will be deemed invalid and removed from the draw. The Promoter's decision is final, and no correspondence will be entered into
  1. The total value of the prize pool is $2,000.
  1. The prize is not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash).
  1. Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the time stipulated by the Promoter, then the prize will be forfeited.
  1. The draw will be conducted by Feedback ASAP, ST Kilda Rd Towers, Level 1, 1 Queens Road, Melbourne, Victoria 3004
  1. If for any reason the conduct or operation of the Promotion is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify, or suspend or recommence the Promotion, subject to the approval of the authorities that have issued permits for its conduct.
  1. Any entrant (who the Promoter automatically enters into the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.

 

Privacy

  1. The Promoter may collect and use personal information submitted by you for the purpose of conducting the Promotion. Personal information may be provided to third party organizations, including but not limited to agents, contractors and service providers that assist in maintaining the survey functionality and/or conducting the Promotion, and, if required may be provided to Australian regulatory authorities. You can stop this information being used for this purpose by contacting the Promoter. All personal information will be stored at the office of the Promoter. A copy of the Promoter’s Privacy Policy in relation to the treatment of personal information collected can be found at https://feedbackasap.com

Terms And Conditions | Insider Rewards Bonus Points Promotions

See individual offer and/or email for specific promotional dates and conditions and participating store/stores.

This special offer may not apply to some catalogue lines, clearance lines & products already marked down. Products subject to availability. No laybys/rainchecks. Offer valid for registered Insider Rewards Members during the promotional period. This offer is personal to the member this was addressed to and will only be available on your Insider Rewards account. Excludes spend on Festool, Fein, Gift Cards, Special orders. 

Bonus Insider Rewards points are a multiplier of the standard member earn rate on eligible product price. Total Bonus points are inclusive of standard member points earned.  Offer can be redeemed multiple times during the Promotional Period. Cannot be used in conjunction with any other offer. Cannot be used on an existing or new lay-by. Any transactions made in the period before the promotional period will not receive bonus points. Bonus points cannot be redeemed on the same day as promotional transaction which earns bonus points. Bonus Points can’t be applied to an order after that order has been placed. Any refunds will forfeit bonus points earned on eligible transactions during promotional period. Any spend value where an Insider Bucks Card or insider rewards points have been redeemed is not eligible to earn bonus points. 

Bonus Points will be credited to your Insider Rewards account inclusive of your standard Insider Rewards Points to use on a separate transaction instore or online after the promotion end date. Bonus Insider Rewards points issued have a set expiry date – See individual offer and/or email for specific promotional dates and conditions. Bonus Points can be redeemed instore at any Total Tools store or online at www.totaltools.com.au. Cannot be redeemed on Festool, Fein, Gift Cards, Special orders and some other brands. Standard Insider Rewards Point conditions apply. To find out more about Bonus Points visit our FAQS or you can read the Insider Rewards Program  https://www.totaltools.com.au/insider-rewards


TERMS AND CONDITIONS – $10 Insider Rewards Online Offer

  • The $10 Online coupon code can be redeemed at a Total Tools online at totaltools.com.au. Offer valid only for those customers who received the email containing the $10 coupon code on 1st February 2022. This coupon code can be used once only and strictly expires 14 days from the date of issue and must be used on full price product. This coupon code cannot be used to purchase gift cards, Festool, Fein, special orders, repairs, services or rentals. This coupon code is not redeemable for cash and no change will be issued. This coupon code cannot be used on an existing or new lay-by. Total Tools will not re-issue, replace nor be liable for any reward lost or stolen. This coupon code is not transferrable. Cannot be used in conjunction with other offers.
  • Coupon code will be available to redeem at check out when the order is for $50 or more.

Offer is subject to the full Insider Rewards Program Terms and Conditions and Privacy Policy. Offer can be withdrawn anytime without notice - we reserve the right to cancel, modify or suspend the offer at any time without notice and at any time for any reason whatsoever in its absolute discretion including limitation Rewards awarded in error or Rewards earned fraudulently.


Insider Night Bonus Dollar Promotion | Insider Points

Offer valid for new or registered Insider Rewards Members during the promotional period at the specific instore event as advertised via email and mobile. An Insider Rewards members must present themselves as an Insider Rewards member instore and provide their registered email or mobile Number to be eligible for promotion. The Spend and Get Value will be issued as bonus ‘Insider Rewards Points’ to the registered Insider Rewards account. To qualify for the bonus Insider Rewards points in this promotion, you must spend at least $299 or more on qualifying products in a single transaction after any discounts, giftcards or Insider Rewards Point redemptions have been applied. The bonus ‘Insider Rewards Points’ will be credited on the registered Insider Rewards account as a Promotional Reward after transaction is completed. These are in addition to standard Insider Rewards Points earned on base eligible transaction value. Bonus Insider Rewards points issued as part of this promotion cannot be redeemed in the same qualifying transaction in which they are issued.

Insider Rewards Members must be opted in to one of email or mobile to redeem bonus Insider Reward Points as per Insider Rewards Program Terms and Conditions www.totaltools.com.au/insider-rewards. Offer can be redeemed multiple times during the Promotional Period. Cannot earn additional bonus Insider Reward Points on an eligible transaction where bonus Insider Reward Points from this promotion are redeemed. Offer Excludes all spend Festool & Fein branded products and cannot be redeemed on giftcards, Festool or Fein. Offer cannot be used in conjunction with any other offer including any existing bonus Insider Reward Point offers or Insider Bonus Bucks Promotion or Redemption. The special offer may not apply to some catalogue lines, clearance lines & products already marked down. Offer excludes spend on special orders and account customer orders. Offer cannot be used on new or existing laybys.

Any transactions made in the period before the promotional period will not receive offer. Bonus Insider Rewards Points can’t be applied to an order after that order has been placed. Any refunds will forfeit all bonus Insider Reward points as part of the refunded transaction. Standard Insider Rewards Program Terms and Conditions apply – www.totaltools.com.au/insider-rewards. Offer can be withdrawn anytime without notice - we reserve the right to cancel, modify or suspend the offer at any time.

Customer Feedback Competition Winner

NAME STORE DRAW DATE
David N. Total Tools Ballarat 11 July 2023

State of the Nation Survey Competition Winner

NAME STORE DRAW DATE
Liam J. Total Tools Albion Park 11 August 2023