Returns

I have made a mistake on my order, how can I cancel it?

Contact us immediately via the help centre. If your order has not been processed we will endeavour to cancel it. Otherwise you must follow our returns policy.

What do I do if my order arrives damaged?

In the unlikely event that your order arrives damaged you must contact the store that fulfilled your order. Store details can be found on your order confirmation and despatch email. They will be able to assist you. If you cannot find the store details please contact us via the help centre and we will direct you to the correct store.

What do I do if my order arrives damaged/faulty?

Please contact the store that fulfilled your order immediately. The store details can be found on your despatch email. View our returns policy.

I bought a product in-store not online and it is faulty. How do I return the item?

You must contact the store that you bought the item from. Use our store finder if you need to find store contact details.