before-i-order

How do I make a purchase on totaltools.com.au?

Shopping at Totaltools.com.au is simple. Once you have found the item you wish to purchase click on “BUY NOW”.

You will be asked to choose whether you want to collect the item from store or have the item delivered.

If you choose collect from store you will then need to enter your postcode.  The site will calculate the stores closest to you that have stock and you will then need to select the store you wish to collect from.

If you choose delivery you will enter your postcode and the website will locate the store closest to you that has stock to ensure the best delivery rate and then calculate the delivery charge. The delivery charge will then appear in your basket.

You can now go and add further items to your basket if necessary. When you have finished  shopping, click on your basket and select how you wish to checkout.  You can log in if you have purchased before, checkout as a new member or use the express Paypal checkout if you wish to pay using your Paypal account. Please note, you can change your order to collect from store or delivery at the checkout stage.

How can I find out about Total Tools products that are not on the Total Tools website?

We only have a selection of products for sale on our website. Please contact your nearest Total Tools Store if you cannot find the product you are looking for on our website.

Is it possible to purchase products that are out of stock?

Most products on the site cannot be ordered unless they are in stock. However there are some items which we don't always keep in stock. These items will be ordered in if you place an order for one. For these items the delivery time displayed when you are checking out will increase to 5-7 days.

Where do you deliver to?

We deliver throughout Australia.

Do you deliver to PO box addresses?

No we do not deliver to PO Box addresses.

How much do you charge for delivery?

Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products you place in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service. You can also opt to collect from a store free of charge.

When you place an item in your basket you will need to opt for either delivery or collect in store. If you opt for delivery the delivery charge will then be added to your basket. If you opt for collect in store you will then choose which store you would like to collect from.

The option you choose can also be changed at the checkout stage should you wish to change your mind later in the order process.

Please visit our delivery information page for more details.

Can you deliver to an address that is different to my billing address?

Yes. When you place your order you will have the option of putting an alternative delivery address in.

What payment types do you accept?

We accept Visa, Mastercard and Paypal.

How do I redeem an online promotion code?

Once you have placed items into your basket, you can input the promotion code into your basket. Simply click on view basket at the top right of the screen and the promotion code field is at the bottom left of the basket.

How do I redeem a gift card online?

On the last page of the checkout process enter your gift card number into the gift card field.

When will you debit my account?

We debit your account when you place your order.